Comcast is responding to a nationwide outage that’s affecting thousands of its television and internet customers Monday morning.
Comcast official outage map on their website shows affected customers in the Bay Area, Chicago, Philadelphia, Houston, Seattle, Atlanta, Baltimore, Jacksonville, Boston, Washington, DC, and Fort Lauderdale.
Comcast released the following statement, “we’re continuing to investigate what appears to be a temporary network interruption that impacted some of our services (Monday) morning. Our engineers have been working on this and services are starting to be restored. We apologize for any inconvenience this has caused our customers.”
A lot of people are tweeting that they can’t reach customer service.
Also Comcast website states: “An update is currently underway and what you’re trying to access isn’t available right now. We’ll have everything back up and running in just a few hours, so please try back later. Thanks for your understanding as we work to make this the best customer experience possible.”
According to Comcast’s website, the outage reports began at 7:20 a.m. PT and within an hour they peaked with 446 outage reports.
While some internet outages have been reported, the majority of reports appear to center around cable channels being unavailable.
We checked out Comcast box at Lehigh Acres Gazette and noticed that the local channels were available, but extended cable channels were not.
Hundreds of people have also posted about this outage on social media.